Claude foundations
Conversational AI for Business Applications
Claude is a conversational AI assistant, built by Anthropic, that can read, write, summarise, analyse and explain on request. This course is a practical first step for people who have never used it, or have only tried it in passing, and who want to know what it is really good for in a business setting.
You will learn to
- Explain what Claude is, what it does well, where it needs human review, and how it differs from other conversational AI tools
- Set up Claude and work comfortably with its interface, prompts and responses
- Write clear prompts with the GCES method and refine answers until they are accurate and relevant
Suited to Business professionalsCustomer supportOperationsMarketing and communications
Claude productivity
Tasks, Teams and Connected Tools
Repetitive work such as chasing updates, writing the same summaries, copying notes into task lists and preparing weekly reports can often be handed to Claude. This course is process-led: you choose real workflows from your own team, decide what is worth automating, and build the routines, scheduled tasks and tool connections that do the work.
You will learn to
- Identify workflows worth automating and describe them as clear, repeatable steps
- Use Claude for planning, summaries, meeting notes, follow-ups and report generation
- Set up routines and scheduled tasks so recurring work runs with less effort
Suited to Project managersTeam leadersOperationsBusiness professionals
Claude productivity
Prompting, Projects, Cowork and Microsoft 365
Most people start with Claude as a chatbot. This course shows how to turn it into a dependable work partner that knows your role, remembers your material, works in the background and sits inside the Microsoft 365 tools you use every day.
You will learn to
- Choose the right model, plan and workspace for a task, and manage the risk of wrong or invented answers
- Write context-rich prompts with the GCES method and set Claude up to respond in line with your role and tone
- Build a Project, an Artifact and a Skill for your own work
Suited to ManagersAnalystsAdministratorsProject and operations leads
Claude for business teams
Teams lose time when everyone briefs Claude from scratch. This course shows how to give a team a shared starting point: Projects that hold your team’s knowledge and instructions, Artifacts that turn Claude’s output into documents, overviews and simple tools you can edit and share, and Skills that capture a recurring task so it is done the same way every time.
You will learn to
- Set up Claude Projects with team knowledge and clear project instructions
- Share Projects with the right permissions and keep sensitive content apart
- Use Artifacts for documents, overviews and simple tools that colleagues can edit and share
Suited to Team leadersOperations and administrationProject managementHR and learningKnowledge management
Claude for business teams
Projects, Skills, Connectors and Cowork for Business Teams
Claude is more than a chat window. Projects, Artifacts, Skills, connectors and Cowork can take on a great deal of recurring work in administration, finance, purchasing and HR. This course is a guided map of those building blocks: what each one is for, how they fit together, and how to choose the right layer for a given task.
You will learn to
- Classify Claude's models and interfaces and choose the right one for each task
- Set up Projects with instructions and knowledge files so work does not start from zero
- Use Artifacts to create reports, tables, overviews and small interactive tools
Suited to AdministrationFinancePurchasingHRProject and process management
Claude for business teams
Administration, Accounting, Legal, Purchasing, Warehouse and Customer Service
Teams in administration, accounting, legal, purchasing, warehouse and customer service can save a lot of time once Claude is set up around their own documents and routines. This modular course starts with a shared foundations day and then splits into two department days built entirely on real documents.
You will learn to
- Use Claude for the tasks of your own department instead of only as a chatbot
- Build Projects and knowledge files for your department
- Review and compare contracts, invoices and receipts with Claude and extract data from them
Suited to AdministrationAccounting and financeLegalPurchasingWarehouse and logisticsCustomer service
Claude for business teams
A Skill turns a task you repeat into a procedure that Claude follows the same way every time. Instead of pasting the same instructions into every conversation, you write them once, test them, and make them available to the team.
You will learn to
- Explain what a Skill is and how it differs from a Project, an instruction and an agent
- Find tasks that are worth turning into a Skill
- Write a Skill with a description, workflow, examples and templates
Suited to Key usersTeam leadersAdministrationHR and purchasingProject teams
Claude for role-specific teams
Claude is a language and reasoning model that can help with structured data work: cleaning and exploring datasets, writing and explaining SQL, planning dashboards and turning results into clear business narratives. This course shows analysts how to use it as a capable assistant while keeping every number checked and every decision with a person.
You will learn to
- Apply Claude to ad-hoc exploratory data analysis, including cleaning, summarising patterns and spotting anomalies
- Generate, explain and check SQL queries from plain-language business questions
- Plan dashboards, KPIs and data models, and write specifications for BI and reporting teams
Suited to Business analystsData analystsBI specialistsFinance and operations analysts
Claude for role-specific teams
Claude is a generative AI assistant that supports reasoning, content generation, knowledge retrieval and workflow automation. This course shows customer support and service operations teams how to put it to work on everyday tasks: sorting and prioritising tickets, writing consistent customer communications, producing structured tickets and summaries, and keeping knowledge articles accurate and current.
You will learn to
- Classify and prioritise tickets by intent and urgency with Claude, and measure how accurate the results are
- Write tone-consistent customer replies, multi-step communication flows and summaries
- Turn conversations and transcripts into structured tickets that follow your internal format
Suited to Customer serviceSupport managementService operationsKnowledge and QA
Claude for role-specific teams
Claude can help at every stage of producing written content: finding ideas, drafting, editing, summarising and adapting a piece for different channels. This course shows content creators, writers and marketers how to use it as a tireless writing partner, while keeping your own voice, quality standards and judgement.
You will learn to
- Use Claude to generate ideas and develop content concepts into structured drafts
- Match tone and style to the audience and channel, using Claude's styles and a Project with your style guide
- Edit and proofread with Claude for grammar, clarity and concision, and refine drafts using its feedback
Suited to Content creatorsWriters and editorsMarketersCommunications teams
Claude agents and automation
Claude Cowork works differently from chat. Rather than answering one prompt at a time, it takes on a whole task such as researching a market, tidying a folder or preparing a report, shows you its plan, and works through it while you keep control. This course teaches you to hand work over well and to check what comes back.
You will learn to
- Explain what Cowork can do on its own and how delegating differs from chatting and from using Claude Code
- Write assignments with a goal, material, limits, approval points and acceptance criteria
- Have documents, spreadsheets and presentations created from a folder, and check them against the sources
Suited to Knowledge workersExecutive and personal assistantsProject leadsDepartment leads
Build with AI (no code)
Many teams have a small, annoying problem that no software solves: a calculator for quotes, a checklist that fills in a report, a tracker the whole team can update. With AI you can now describe a tool in plain language and have a working prototype in hours, without writing code yourself.
You will learn to
- Describe a small tool so clearly that AI can build it
- Build quick, shareable tools inside Claude with Artifacts
- Build a working prototype with Lovable and refine it through conversation
Suited to OperationsProject managersTeam leadersBusiness analysts
